FAQ
Welcome to Woof Warehouse's Frequently Asked Questions page! We're here to help you with all your queries about our store, products, and services.
General Questions
1. What is Woof Warehouse?
Woof Warehouse is your go-to online boutique for stylish and high-quality dog accessories. From toys to trendy leashes, we offer everything you need to pamper your pup in style!
2. Where are you located?
We are based in Canada, and our website is www.woofwarehouseshop.com.
3. How can I contact Woof Warehouse?
You can reach us via email at woofwarehouseboutique@gmail.com, and we’ll get back to you as soon as possible.
Orders and Payments
4. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.
5. Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make changes, email us immediately at woofwarehouseboutique@gmail.com. We'll do our best to accommodate your request.
6. How will I know if my order was successfully placed?
Once your order is placed, you'll receive a confirmation email with your order details. If you don't see it, check your spam folder or contact us.
Shipping and Delivery
7. Where do you ship?
We ship to customers across Canada and the United States. If you're outside these regions, email us to inquire about shipping options.
8. How much does shipping cost?
Shipping costs vary based on your location and the size of your order. You can view the shipping fee at checkout before completing your purchase.
9. How long does shipping take?
Orders typically ship within 1-2 business days. Delivery times depend on your location but generally take 7-14 business days.
10. Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
Returns and Exchanges
11. What is your return policy?
We accept returns on unused items in their original packaging within 30 days of delivery. Simply email us at woofwarehouseboutique@gmail.com to initiate a return.
12. How do I exchange an item?
To exchange an item, follow the same process as a return, and let us know which product you'd like in exchange. We'll guide you through the steps.
13. Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Products and Sizing
14. How do I choose the right size for my dog?
Each product page includes a size chart and instructions to measure your pup. If you’re unsure, feel free to email us for guidance.
15. Are your products safe for pets?
Yes, all our products are designed with your pet’s safety and comfort in mind. We source high-quality, pet-friendly materials.
Need More Help?
If your question isn’t answered here, feel free to reach out to us at woofwarehouseboutique@gmail.com. We’re always happy to help!
Thank you for choosing Woof Warehouse—where every tail wags with joy! 🐾